1. Introduction
Monetexis Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website monetexis.com and use our investment services. Please read this policy carefully.
2. Information We Collect
We may collect and process the following data about you:
- Identity data: full name, date of birth, government-issued ID
- Contact data: email address, phone number, postal address
- Financial data: bank account details, transaction history, wallet addresses
- Technical data: IP address, browser type, device information, cookies
- Usage data: pages visited, time spent, clicks and interactions
- Communications: messages sent to us via support or contact forms
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process deposits, withdrawals and investment transactions
- Comply with legal and regulatory obligations including AML/KYC requirements
- Send you account notifications and service updates
- Detect and prevent fraud and unauthorized access
- Improve our platform and user experience
- Respond to your enquiries and support requests
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: processing necessary to perform our agreement with you
- Legal obligation: compliance with applicable laws and regulations
- Legitimate interests: fraud prevention, security, platform improvement
- Consent: where you have given explicit consent
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Regulatory and law enforcement authorities when required by law
- Payment processors and banking partners to facilitate transactions
- KYC/AML verification service providers
- IT and security service providers who support our platform
All third parties are bound by contractual obligations to keep your data secure.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by financial regulations. Some data may be retained longer where required by law.
7. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@monetexis.com.
8. Cookies
We use cookies and similar tracking technologies to improve your experience. Please see our Cookie Policy for full details.
9. Security
We implement industry-standard security measures including SSL encryption, two-factor authentication options, and regular security audits to protect your personal data against unauthorized access, alteration, disclosure or destruction.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at: